FAQ

Q: Do you ship internationally?
A: Currently, we ship only within the United States to ensure fast and reliable delivery.

Q: How long does shipping take?
A: Standard shipping typically takes 5-7 business days. You will receive a tracking number via email once your order is shipped.

Q: Is shipping free?
A: Yes! All orders within the U.S. are shipped for free using reliable standard shipping (USPS / UPS / FedEx).

Q: What should I do if my item is lost, damaged, or incorrect?
A: Please contact us within 7 days of receiving your order at ezaguibillingsby@gmail.com. We will provide a free replacement, full refund, or alternative solution.

Q: Can I return an item?
A: Yes. Items can be returned within 30 days if they are unused and in their original condition. Please contact us before returning an item.

Q: How do I request a refund or replacement?
A: Email us at ezaguibillingsby@gmail.com with your order number and reason for return. Approved refunds or replacements are processed within 5-7 business days.

Q: Are my payment details secure?
A: Absolutely. All payments are processed through Shopify’s secure payment gateways. We never store full credit card information on our servers.

Q: Who can I contact for support?
A: For any questions or concerns regarding your order, shipping, returns, or products, please reach out to ezaguibillingsby@gmail.com. Our team is committed to fast, friendly, and helpful support.

Q: How do I know my personal information is safe?
A: We follow strict privacy standards. Your data is never sold or shared, and all information is protected with encryption. See our Privacy Policy for details.

Q: Can I change or cancel my order?
A: Orders can only be modified or canceled before they are shipped. Please contact us immediately if you need to make changes.